Wednesday, 2 December 2015

My Life Is One Big Washing Machine Saga

 I've written about this a few times before. In the last few years I've gone through at least one machine a year.

As we don't have room for separates and being a house of 6 (not any more but I'll get to that another day) we have a lot and I mean a lot of washing so a washer dryer is our best option. Whilst it isn't ideal because of the length of time it takes to do both a wash and dry it works for us. 

Washer dryers are notorious for breaking down though. We had dryer thermostat issues with the last two. They were LG and Samsung. Both had to be replaced within their warranty period. This one is by Hoover and it was delivered at the end of February this year. It has been trouble from day one. Mostly the washer unlike the others but when the washer breaks it trips the dryer so both are then useless. This particular repair was as a result of a massive leak under the newly laid kitchen flooring. It took 10 days for an engineer to be available. He diagnosed a hole in the drum and ordered a new drum. Another week and a bit later he turned up with the drum. Drum was faulty. He left me with the machine shell and all the interior workings plus two drums outside my front door (original one and broken replacement) with instructions to leave them for the scrap man. I ended up heaving them to the tip! This was how he left the machine.  Nice sharp edges on the metal there!

Another 10 days and another engineer visit scheduled but I got a text at 6:34am telling me the next replacement drum was damaged. Angry did not quite cut it. They emailed the next day to say they would be replacing the machine. Great I thought. My previous machines were bought from an online shop and when the company in question replaced them they refunded the shop and I got to order what I wanted hence replacing LG with Samsung and then Samsung with this Hoover one. Hoover, however do things differently to LG and Samsung and have replaced it directly. 

My replacement machine arrived yesterday morning. Words can't express how it feels to actually be able to just put washing in without having to heave it round to the launderette or having a relative do it. We have a massive backlog even with several trips a week. The launderette is £5 plus detergent so 5 weeks and 3 days without a machine has been very expensive and I shall be seeking compensation from them not to mention the damaged flooring.

Hoping this one is a long term fixture.

No comments: